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Terms and Conditions

Maharajas-Express-India takes this opportunity to mention that it is not the direct vendor of Maharajas Express train and presents itself as service provider in the sector of luxury train travel. On this page are highlights of various Terms & Conditions pertinent to Maharajas Express journeys and cover all aspects of the journeys. All listed Terms & Conditions here let Maharajas Express guests make an informed decision.

Payment


  • Payment of amount equal to 25% of published price plus applicable taxes is required to be paid at the time of booking.
  • Balance amount is to be paid 75 days prior to the departure date.
  • Pay 100% of the tour cost if you are booking 75 days prior to departure date.

If the payment is not done, than the request would not be accepted & booking would be treated as cancelled & relevant cancellation charges would be applicable.

On the completion of the booking & payment formalities, a confirmation would be sent to passenger by email. The final documentation containing the itinerary & briefing sheet would be sent to passenger 14 days prior to date of journey.

Cancellation


In case you wish to cancel the confirmed booking you must communicate cancellation in writing by email or by fax. Such notification will only be deemed to have been given once we receive cancellation in writing from you by email/ fax (duly signed).

The computation of the period of notice of cancellation will commence only from the time, the email/ signed fax copy reaches us on working days.

The following cancellation charges will apply:-


  • 60 days or more prior to departure, 25% of published price.
  • 45 to 59 days prior to departure, 50% of the published price.
  • 0 to 44 days prior to departure, 100% of the published price.

    Note:-

  • For any cancellation days are counted excluding the date of departure.
  • All confirm bookings are non transferable and hence no name change would be allowed.
  • In case of 'force majeure' situation - due to which a departure has to be cancelled- there would be no refund of the amount paid to us or reimbursement of any additional expenses incurred by you as a result of this cancellation / change.

CHANGES & CANCELLATION BY TRAIN AUTHORITIES PRIOR TO DEPARTURE

A train authority reserves the rights to make changes to the program if necessary at any point of time. This change can be due to insufficient no. of passengers in a particular departure or due to certain operational reasons & conditions. In this case train authorities reserve the rights to cancel the departure or amend the same.

Normally the changes made are minor in nature however, on certain occasion the changes could be significant. (A change is defined as significant if it involves a change of destination or date of departure). In such an eventually, we would inform you as soon as possible and provide you with the following solution:-

  • Accepting the changed arrangements or
  • Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us.
  • In case of 'force majeure' situation - due to which a departure has to be cancelled- there would be no refund of the amount paid to us or reimbursement of any additional expenses incurred by you as a result of this cancellation / change.

AMENDMENTS

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per chart given above.

FORCE MAJEURE

Neither party shall be considered in breach of this Agreement or in default of its obligations hereunder if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

REFUND

Train authorities reserve the right to determine the amount of refund value in case of cancellation and amendment. The decision of the train authorities on the quantum of the refund will be final. There will be no refund for unutilized services.

TRAIN SCHEDULE & FLEXIBILITY

Please note that Maharajas Express operate within the constraints of Indian Railway network & as per timing agreed upon by them. You are requested to abide by timings suggested by your guides, escorts etc.

COMPLAINTS & PROBLEMS

Should you have any complaints or face any problem during your journey, please bring it to the attention of the train manager immediately while on board, in order for him or her to provide you with an immediate solution rectifying the problem while on tour. It is only if you do this, the train authorities has the opportunity to put matter's right, on the spot. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced.

LAW & JURISDICATION

Your relationship with train authority or with us or any disputes or other matters arising from it shall be interpreted as per Indian Law's & Court in New Delhi (India).

PRIVACY OF INFORMATION

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consultants, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We should also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations such disclosure becomes necessary.

CONDITIONS OF TRAVEL

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for nay unutilized services.

COMMUNICATION

The communication transmitted to your mailing / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally.

TRAVEL INSURANCE

Maharaja-Express-India do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements, in their home country. All baggage & personal property's at all times are at the client's risk.

CHRISTMAS & NEW YEAR, SIGNATURE JOURNEY SUPPLEMENT CHARGES

There will be supplement charge of USD 500 per passenger travelling during the tour falling on New Year eve and Christmas. The supplement charge will be applicable for child between 05-12 years also. Supplement charges may be applicable for certain signature journeys as announced by Train Authorities from time to time.

CHILD POLICY


Maharajas Express does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavour to maintain.

1. Children below 5 years shall be allowed free, subject to sharing of double bed with parents. This is subject of double bed at the time of booking. However, this is not recommended by us.

2. Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing of double bed with two full paid adults. This is subject to availability of double bed at the time of booking. However, this is not recommended by us. OR

Single child (5 years – 12 years) in a separate cabin – 50% of the (adult fare + Supplement charges) if requested in a separate cabin.

3. Two child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate cabin on twin sharing basis.

4. Three child (5 years – 12 Years) in a separate cabin - 50% of the adult fare for each child subject to sharing of double bed. OR


If third child request in a separate cabin – 50% of the (adult fare + Supplement charges)

5. Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis.

6. Two child (5 years – 12 years) + one adult in a separate cabin:- One adult fare plus 50% of the adult fare for each child subject to sharing of double bed.

7. Child booking if required in a separate cabin is subject to travelling with the adults. It is to be noted that single child has to share guide/ vehicle with adults travelling together in case of Suite & PS cabin booked passenger. In case, a separate higher category vehicle is required then supplement will be levied.

8. Please note that we do not have the facility for interconnecting cabins except in the Professional Suite Car.

9. All applicable taxes will be charged extra.


POLICY ON GUIDE/VEHICLE


I) Policy on Guide (PS & Suite Cabins)

We will provide a Local English speaking local guide at each destinations on complimentary basis.

1. In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

2. In some of the destinations language speaking local guide are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

II) Policy on Guide with Separate vehicle for Group Bookings


In case, a group desires a separate vehicle/ guide the policy will be followed as under:

(a) For a group (15+1 passenger or more) an air-conditioned deluxe bus with local English/ language speaking local guide may be provided on complimentary basis but a Volvo Bus can be provided at supplement cost.

(b) For a group (30+2 passenger or more) Volvo bus with local English/ language speaking local guide may be provided on complimentary basis.


Note:


1. In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

2. In some of the destinations language speaking local guides are not available.

Whereas language speaking local guides at those will be tried but not guaranteed, we will provide English Speaking local guides.

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Indian Holiday Pvt. Ltd. makes no claim over Maharajas' Express trademark and logo and they are the properties of their owners.